Terms and Conditions

1. Acceptance of Terms

By using the website at orangetreeconcreteandmasonry.com or by requesting, scheduling, or receiving services from Orangetree Concrete & Masonry, you confirm that you are at least 18 years of age and have the legal authority to enter into a binding agreement. If you are representing a business or property owner other than yourself, you represent that you have the authority to bind that party to these Terms.

2. Description of Services

Orangetree Concrete & Masonry provides masonry and concrete contracting services, including but not limited to foundation repair, chimney repair, tuckpointing, brick repair, driveway pavers, retaining wall construction, masonry restoration, fireplace installation, stone veneer installation, concrete block walls, outdoor kitchen masonry, walkway construction, brick wall installation, stone masonry, and brick pointing.

All services are provided within our defined service area in Southwest Florida. We reserve the right to decline any project request at our discretion. The information on our website is for general informational purposes and does not constitute a guarantee of service availability, pricing, or timeline.

3. Estimates and Pricing

We provide written estimates before any work begins. An estimate represents our good-faith assessment of the anticipated scope and cost of work based on information available at the time of inspection. Estimates are not final bids or binding contracts unless signed by both parties in a formal written agreement.

Actual costs may vary from an estimate if unforeseen conditions are discovered once work begins - such as hidden structural damage, subsurface conditions not visible during inspection, or changes to scope requested by the client. We will notify you of any material change in cost before proceeding with additional work.

Estimates are valid for 30 days from the date of issue unless otherwise stated in writing. Pricing is subject to change after the estimate expiration date.

4. Scheduling and Cancellation

Work is scheduled after a written agreement and any required deposit have been received. Scheduling is subject to crew availability, permit timelines, and weather conditions. We will provide an estimated start date and will notify you of any changes as promptly as possible.

You may cancel or reschedule a scheduled job with at least 48 hours notice at no penalty. Cancellations made with less than 48 hours notice may result in a rescheduling fee to cover crew time and materials already staged for the job. The specific fee, if any, will be stated in your written service agreement.

We reserve the right to reschedule work due to weather conditions or other factors outside our control. We will make reasonable efforts to reschedule within a reasonable time and will not charge a fee for rescheduling due to conditions on our end.

5. Payment Terms

Payment terms are stated in each written service agreement. In general, larger projects may require a deposit before work begins, with the balance due upon completion. Smaller jobs may require payment in full upon completion.

Accepted payment methods are stated in your service agreement. Payment is due in full by the date stated in the agreement. Late payments may be subject to a late fee as specified in the service agreement.

If payment is not received when due, we reserve the right to suspend or discontinue any remaining work until the account is brought current. In the event of non-payment, we may pursue collection through all available legal remedies, including the right to file a mechanic's lien against the property under Florida law.

6. Client Responsibilities

To allow us to perform work safely and effectively, you agree to:

• Provide safe, clear access to the work area on the scheduled date
• Disclose any known underground utilities, pipes, or other hazards in or near the work area
• Keep pets, children, and other individuals away from the active work area
• Notify us promptly of any changes to the project scope or site conditions that may affect our work
• Obtain any required property owner authorization if you are not the owner of record

7. Permits and Inspections

Where required by Florida law or local ordinance, we will obtain the necessary building permits before beginning structural work. Permit fees are the responsibility of the client and will be itemized in the written estimate. We will coordinate required inspections with the applicable building authority and will not close out a permitted job until inspections are passed. Unpermitted work that you request us to perform without a required permit is done at your risk; we disclaim liability for any consequences arising from non-permitted work performed at the client's express direction.

8. Warranty

We stand behind the quality of our workmanship. Any warranty coverage specific to your project will be stated in your written service agreement, including the duration and scope of coverage.

Warranty coverage applies to defects in workmanship and materials supplied by us. It does not cover:

• Damage caused by events outside our control, including hurricanes, floods, extreme weather, or acts of third parties
• Normal wear and tear over time
• Damage caused by improper maintenance, modifications made by others after project completion, or use beyond the intended purpose of the installed work
• Pre-existing conditions not related to our scope of work

Manufacturer warranties on materials are passed through to the client to the extent permitted by the manufacturer.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Orangetree Concrete & Masonry's total liability to you for any claim arising out of or relating to our services or these Terms is limited to the amount you paid us for the specific project that is the subject of the claim.

We are not liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, loss of use, or damage to property other than the direct subject of our work, even if we have been advised of the possibility of such damages.

10. Website Use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the site. You agree not to:

• Attempt to gain unauthorized access to any part of the website or its related systems
• Transmit any unlawful, harmful, or offensive content through our contact forms
• Use automated tools to scrape, crawl, or harvest information from our site
• Misrepresent your identity or affiliation in any communication with us

11. Intellectual Property

All content on our website - including text, images, graphics, logos, and page layouts - is owned by or licensed to Orangetree Concrete & Masonry and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.

12. Dispute Resolution

If a dispute arises between you and Orangetree Concrete & Masonry, we encourage you to contact us directly first at sales@orangetreeconcreteandmasonry.com or (239) 688-0170. Most disputes can be resolved through direct conversation.

If a dispute cannot be resolved informally, you and Orangetree Concrete & Masonry agree to attempt resolution through non-binding mediation before pursuing any other legal remedy. Any legal action arising out of these Terms or our services must be filed in the appropriate court of jurisdiction in Collier County, Florida.

13. Governing Law

These Terms and any dispute arising out of your use of our website or our services are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the courts located in Collier County, Florida for any claim arising under or relating to these Terms.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. When we do, we will update the effective date at the top of this page. Your continued use of our website or services after updated Terms are posted constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

15. Contact

If you have questions about these Terms, please contact us: